Privacy Policy
Last updated: 11 April 2025
ProLuxe Travel Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and share your personal data when you use our website and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
1. Data Controller
The data controller responsible for your personal data is:
ProLuxe Travel Ltd
45 Welbeck Street, London, W1G 8DZ
Email: info@proluxetravels.com
2. Information We Collect
We may collect and process the following personal data:
Information you provide
- Contact form submissions: name, email address, company name, and any details you include in your message
- Email correspondence: any information you share when contacting us directly
- Service enquiries: travel preferences, event details, accommodation requirements, and related logistics information
Information collected automatically
- Technical data: IP address, browser type and version, operating system, time zone, and general location
- Usage data: pages visited, time spent on pages, navigation paths, and referral sources
- Cookie data: as described in our Cookie Policy below
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide the services you request
- To arrange and manage corporate travel, conferences, accommodation, and related services
- To communicate with you about your bookings and travel arrangements
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: where you have given clear consent for us to process your personal data for a specific purpose (e.g. submitting a contact form)
- Contract: where processing is necessary to fulfil a contract with you or to take pre-contractual steps at your request
- Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our services, provided these do not override your rights
- Legal obligation: where we need to comply with a legal or regulatory obligation
5. Data Sharing
We do not sell your personal data. We may share your data with:
- Service providers: trusted third parties who assist in delivering our services (e.g. hotel partners, conference venues, transport providers) — only to the extent necessary
- Form processing: our contact form is processed via Formspree, Inc., which may store submission data on servers in the United States under appropriate safeguards
- Legal requirements: where disclosure is required by law, regulation, or legal proceedings
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Typically:
- Contact form enquiries: up to 24 months after your last interaction
- Client records: for the duration of our business relationship and up to 6 years thereafter, as required for tax and legal compliance
- Website analytics data: up to 26 months
7. Your Rights
Under the UK GDPR, you have the following rights:
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate or incomplete data
- Erasure: request deletion of your personal data where there is no compelling reason for continued processing
- Restriction: request that we restrict processing of your data in certain circumstances
- Data portability: request transfer of your data to another provider in a structured, commonly used format
- Objection: object to processing based on legitimate interests or for direct marketing
- Withdraw consent: where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at info@proluxetravels.com. We will respond within one month.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS, and we limit access to personal data to those who need it for legitimate business purposes.
9. International Transfers
Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner's Office (ICO), to protect your data.
10. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.
11. Cookie Policy
Cookies are small text files placed on your device when you visit our website. We use cookies to ensure the website functions correctly and to understand how visitors interact with it.
Cookies we use
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| proluxe_cookie_consent | Stores your cookie consent preference | Persistent (localStorage) | Strictly necessary |
Managing cookies
When you first visit our website, you will be shown a cookie consent banner. You can choose to accept or decline cookies. You can also control cookies through your browser settings:
- Most browsers allow you to view, delete, and block cookies from websites
- Blocking all cookies may affect the functionality of some websites
- You can clear your localStorage data to reset your cookie consent preference on this site
For more information about cookies and how to manage them, visit allaboutcookies.org.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of every website you visit.
13. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113
14. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
15. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
ProLuxe Travel Ltd
45 Welbeck Street, London, W1G 8DZ
Email: info@proluxetravels.com